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Last updated: September 24, 2026

These Terms and Conditions (“Terms”) govern your use of the website www.luminaaestheticsspa.ca (the “Site”) and the booking of services with Lumina Aesthetics Spa (“Lumina,” “we,” “us,” or “our”) at our location in Whitby. By using the Site or booking a service with us, you agree to these Terms.

1. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You irrevocably submit to the exclusive jurisdiction of the courts of the Ontario Superior Court of Justice for any dispute arising from these Terms or your use of the Site or our services.

2. Services

Lumina offers spa and aesthetics services as described on the Site, including but not limited to facials, skin treatments, dermaplaning, microdermabrasion, and related services. Service availability, descriptions, and pricing are subject to change without notice. Some services described on this Site may be pending confirmation of their availability at the Ontario location and are subject to applicable Ontario health and safety regulation, including the scope-of-practice rules under the Regulated Health Professions Act.

We do not perform injectable treatments (Botox, dermal fillers, or similar controlled acts) unless explicitly stated and performed under the supervision of a licensed physician or nurse practitioner in accordance with Ontario law.

3. Booking and Appointments

  • Appointments may be booked online through our scheduling system, by phone, or in person.
  • We require 24 hours’ notice to cancel or reschedule an appointment without charge.
  • Late arrivals may result in a shortened service or the need to reschedule, at our discretion, to respect the next client’s appointment time.
  • We reserve the right to refuse service to anyone for legitimate business reasons, including safety concerns or contraindications disclosed during intake.

4. Pricing and Payment

  • All prices are listed in Canadian dollars (CAD) unless otherwise noted.
  • Prices are subject to change without notice; the price confirmed at time of booking will be honoured.
  • Payment is due at the time of service unless other arrangements have been made in advance.

5. Cancellation and Refund Policy

Consistent with the Ontario Consumer Protection Act, 2002 (OCPA):

  • Please give us at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice and missed appointments may be subject to a fee.
  • Refunds for prepaid services or packages, where applicable, will be issued in accordance with our refund policy disclosed at the time of purchase and in compliance with OCPA consumer protection standards.
  • Where a service cannot be performed as described due to circumstances within our control, you are entitled to a full refund or comparable service credit at your choice.

6. Gift Cards and Certificates

If Lumina sells gift cards or gift certificates: in accordance with the Ontario Consumer Protection Act, 2002, gift cards do not expire, except in limited circumstances permitted by law (such as promotional or bonus cards clearly disclosed as time-limited at the time of purchase). No dormancy or inactivity fees apply except as expressly permitted under Ontario law.

7. Health Disclosures and Contraindications

You agree to disclose relevant health information, allergies, medications, skin conditions, and pregnancy status prior to any treatment. Lumina is not liable for adverse reactions resulting from undisclosed or inaccurate health information provided by the client. Certain services may not be suitable for clients who are pregnant, nursing, or have specific skin or health conditions — our staff will advise on suitability during consultation.

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, and design — is the property of Lumina or its licensors and is protected under Canadian and international copyright and trademark law. You may not reproduce, distribute, or create derivative works from Site content without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by Ontario law, Lumina’s total liability for any claim arising from your use of the Site or our services is limited to the amount you paid for the service giving rise to the claim. Lumina is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be excluded under Ontario consumer protection law, including liability for gross negligence or wilful misconduct.

10. Dispute Resolution

Any dispute arising from these Terms will first be addressed through good-faith negotiation between the parties. Nothing in these Terms restricts your rights under the Ontario Consumer Protection Act, 2002, including your right to pursue a claim before the courts of Ontario; any arbitration clause, if added in future, will be structured to comply with OCPA’s restrictions on mandatory consumer arbitration.

11. Changes to These Terms

We may revise these Terms from time to time. The “Last updated” date reflects the most recent revision. Continued use of the Site or booking of services after changes are posted constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms should be directed to:

Lumina Aesthetics Spa

107A Colborne St W, Whitby, ON L1N 1W9

contact@luminaaestheticsspa.ca

(289) 367-9915

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